The Protection your Cargo Deserves
Protecting your cargo against financial losses is crucial, in events such as rough weather, fire, theft, and many other occurrences.
Available globally for a wide range of cargo including dry and refrigerated commodities, MSC Extended Protection offers you the extra level of protection you need for your cargo’s partial or full value *. Shipping fresh produce? We’ve got you covered with a dedicated cargo cover solution.
With a simple, fast-tracked claim’s resolution process and one-stop-shop approach aiming to solve claims in 30 working days from the submission of all necessary documents, protecting your cargo has never been easier. Add extended protection to your booking in a few clicks and enjoy seamless protection of your cargo’s value and the support of a dedicated team at every step of your cargo’s protection journey.
*full value is calculated based on 110% of the shipment CIF value.
Why Choose MSC Extended Protection?
One-stop-shop Approach to Shipping Protection
We are always by your side. This is why we designed our Extended Protection solution as a one stop shop approach that offers the benefit of a sole interlocutor throughout your journey with MSC. This approach ensures a more efficient and simpler process.
Wide Scope
Our solution is available for both spot shipments and volume contracts, worldwide. MSC Extended Protection supports a broad range of transportation solutions, including warehouse-to-warehouse and anything else in between enabling you to protect your cargo on a door-to-door basis, subject to carrier haulage.
Easy Pricing Procedure
The tariff charged for MSC Extended Protection is easily calculated, based on your cargo value and specificities. There is also the option to select partial value protection. The applicable tariff will be displayed on your freight invoice to help ensure you receive the protection your cargo deserves.
Simple Claims Process
We aim to conclude all Extended Protection claims within a 30 working-day average period, running from the submission of your completed file. To minimize the impact of the claim process we offer a straightforward procedure requiring fewer documents, with surveys conducted by MSC-appointed independent experts, a local point of contact, and dedicated support from our specialist claims team.
A Fast-tracked Claims Procedure
The handling of your cargo claims will be taken care of by MSC directly through a fast-track procedure relying on three main elements:
What is Covered with the MSC Extended Protection Solution
MSC Extended Protection covers a wide range of cargoes and offers a supplemental layer of protection for your cargo for accidental damage, loss, or theft during its journey with us.
Our extended cargo protection covers loss or damage to cargo due to:
● Fire.
● Stranding, grounding, sinking, collision.
● Heavy weather events.
● Acts of God/natural events.
● Wetting damage (hole in container roof allowing water infiltration).
● Stevedore mishandling.
● Thefts & pilferage.
● Reefers’ temperature variation (from 24 consecutive hours).
● Geopolitical events (riots; strikes; warlike operations at sea; terrorism and weapons).
MSC Extended Protection Solution Does not Cover
Please be aware, that our cargo protection systems do not cover loss or damage to cargo due to:
● Delays.
● Insufficient or improper packaging.
● Loss or damage attributable to the willful misconduct of the shipper, consignee, or other merchant.
● Ordinary leakage, loss in weight, wear, and tear.
● Inherent defect, quality, or vice.
● Temperature or atmospheric pressure changes.
● Other events (sanctioned countries; persons or goods; seizures or arrests; cyber-risks, and similar events).
Add Extended Protection to your Booking in myMSC in a few Simple Steps
Step 1: Log in to myMSC
Step 2: Create your eBooking
Step 3: Add EPR to your Cargo at the Summary Stage
At the summary stage of your eBooking, you can find the option to include MSC Extended Protection in the additional services section. Simply click on "Add to eBooking" to start configuring the solution to your needs.
Step 4: Select the Cargo Value you Wish to Protect and Accept the Corresponding EPR Tariff
Select the value range of the cargo you wish to protect. Then accept the EPR tariff and the EPR terms and conditions by ticking the corresponding box.
Step 5: Confirm and Finalise your Cargo Protection Plan
Click “Add to eBooking” on the pop-up window to finalise your request. Your cargo protection is now all set and you may proceed with arranging your cargo for shipping.
FAQs about MSC’s Extended Cargo Protection Services
Discover more about how MSC’s Extended Protection service ensures a seamless protection experience for your cargo.
How does MSC Extended Protection Process Work in Case of Damage to your Cargo?
For any compensation request under the MSC EPR, the Merchant must follow the steps below:
1. Notify MSC on Time
- Visible loss or damage: Notify MSC immediately at delivery.
- Hidden loss or damage: Notify MSC within maximum 3 days after delivery.
2. Inspect the Container at Delivery
- Check the container and seals immediately upon delivery.
- If the container is damaged, or seals are missing, broken, or incorrect:
- Note this clearly on the delivery receipt
- Keep all damaged or irregular seals and locks
3. Document the Loss or Damage
- If damage is visible at delivery:
- Record it immediately on the delivery receipt
- Keep all packing materials
- Take clear photos of damaged items
- If damage is discovered later:
- Document it immediately upon discovery
- Notify MSC with details, including missing items and estimated claim amount
- Do not discard packing or damaged goods
4. Survey by Expert
- Inform MSC immediately so a survey can be arranged
- Allow access to the cargo and container for inspection
- MSC will cover expert fees for suspected damage above USD 5,000
5. Submit a Complete Compensation Request
Within 30 days of delivery (or expected delivery for lost cargo), submit your claim and all supporting documents to MSC, including:
- MSC Bill of Lading / Sea Waybill or contract of carriage
- Commercial invoice
- Packing list
- Claim cover letter with itemized amounts (on company letterhead)
- Delivery receipt showing any exceptions
- Destruction certificate or salvage sale receipt (if applicable)
MSC may request additional documents if needed.
6. Where to Submit
Send all claims and documents to:
EPR.claims@msc.com
Or to your dedicated point of contact with the local agency.
What is the Difference Between Extended Protection and Cargo Insurance?
Although MSC Extended Protection service is not an insurance product, it provides an additional layer of security in the event of loss or damage to your cargo while under MSC’s care. As a premium service ancillary to our Bill of lading, MSC Extended Protection offers enhanced liability coverage by widening the carriage terms of the standard MSC bill of lading.
Can I Combine Marine Cargo Insurance and Extended Protection?
The Extended Protection services works perfectly alongside your existing cargo insurance solution. Extended Protection is the perfect addition to your marine insurance, and covers your deductible, making it a valuable investment.
Is the Extended Protection Services Available for Spot and Volume Shipments?
MSC Extended Protection is suitable for both types of shipments and all volumes.
Does MSC’s Cargo Protection Solutions Apply to all Cargo and Equipment Types?
Currently, MSC Extended Protection is available for shipments carried in dry and reefer containers (for frozen cargo only). If you have fresh cargo to protect, please check our dedicated solutions page.
Some cargo has a narrower scope of protection, classifying it as ‘Restricted Cargo’, either due to specific packing standards or risks. Other cargo is fully excluded from protection under our EPR terms and conditions. Please check our cargo exclusion list within our terms and conditions to verify if your shipment is eligible for our Extended Protection solution.
More FAQs?
MSC Extended Protection
Documents & Resources
Terms and Condition
Compensation Procedure
MSC Extended Protection Brochure
Easily Add MSC Extended Protection
to Your Booking
In just 5 simple steps you can add our Extended Protection Solution to your booking online in myMSC, our digital platform. Or you can contact your local office, and they’ll be able to assist in manually adding Extended Protection to any eligible bookings.