Commercial & Trade:

Commercial & sales / Trade, Schedule, Routing

Email: kh772-mscpnhispace@msc.com Tel:   +855 98 575 000 x 4

Export Customer Service:

Bkg submission & release, Bkg revision & cancellation, AMS/ACI, Commodity inquiries

Email: kh772-mscpnhcs@msc.com Tel:   +855 98 575 000 x 2

Export Documentations:

Shipping instruction (SI)/ VGM, B/L, COD/ Telex release, ICS2 / ENS

Email: KH772-MSCPNHDOC@msc.com Tel:   +855 98 575 000 x 1

Logistics & Operations:

Equipment & Depot, Feeder & barge

Email: kh772-mscpnhlog@msc.com Tel:   +855 98 575 000 x 5

Finance:

A/R (Invoices, payments, receipts) & A/P

Email: kh772-mscpnhar@msc.com Tel:   +855 98 575 000 x 6

Items	Deadline
Export container pick up	Friday, 12:00PM
Booking cancellation	Thursday, 17:00PM
CY cut off	Saturday, 12:00PM
VGM/SI submission	Saturday, 10:00AM
HBL submission	48 hours before vessel calling
VGM/SI amendment	Monday, 12:00PM

Origin Standard Charges:

DESCRIPTION	Curr.	RATE	UNIT	SCOPE
Origin THC	USD	150/220/235	Dry 20’/40’/45’	Export
Origin THC	USD	190/270	Reefer 20’/40’	Export
Origin THC	USD	160/250/250	Spec. 20’/40’/45’	Export
Documentation Fee	USD	62	Per BL	Export

 

Optional Charges:

DESCRIPTION	Curr.	RATE	UNIT	SCOPE
Bill of Lading Amendment Fee (All AMEND)	USD	62	Per BL	Export /
Bill of Lading Amendment Fee (AMEND)	USD	32	Per BL	Export/ US, CA
AMS/ACI Amendment fee (SMA)	USD	55	Per BL	Export/ US, CA
Late SI / HBL Submission Fee	USD	62	Per B/L	Export
Late VGM Submission	USD	50	Per Container	Export
Booking Cancellation Fee	USD	50	Per TEU	Export
VGM Amendment Fee	USD	50	Per Container	Export
Telex Released Fee	USD	60	Per BL	Export
Invoice Payer Changed Fee	USD	50	Per BL	Export
Manual Submission Fee	USD	80	Per BL	Export
Official Certificates	USD	50	Per BL	Export
Container Rental Waiver Request Fee	USD	25	Per BL	Export
Food Quality Container Surcharge	USD	60 / 80	Per 20'/40'	Export

Weight Limitation:

• Sihanoukville / Phnom Penh terminal: cargoes + tare weight must not exceed 25 tons/20' & 30 tons/40'.

 

Additional mandatory booking information:

• Correct estimation of cargo weight
• 6-digit HS code
• Precise cargo commodity / category

“Consolidated cargo” is not a valid commodity in customs system, so this will not be accepted by customs for export processing.

 

Forbidden Goods:

• Weapon and ammunition; parts or accessories thereof.
• Illicit drugs and other psychotropic substances.
• Cultural works of art; cultural collector's pieces and antiques.
• Forest products and non-timber forest products.
• Centrifuge concentrate.
• Animal and plant that are symbol of Cambodia.
• Used commodities and personal effects are not allowed to ship via Phnom Penh port except if it's diplomatic goods and approved by both Cambodian and Vietnamese authorities.
• Firework.

Import Documentations

Arrival Notice, D/O, B/L, Telex release, ASYHUB

Email: kh772-mscpnhimp@msc.com Tel:   +855 98 575 000 x 3

 

Finance:

A/R (Invoices, payments, receipts) & A/P

Email: kh772-mscpnhar@msc.com Tel:   +855 98 575 000 x 6

• 24 hours prior to feeder/barge departure from transshipment ports (SIN, TPP, SGN, VUT,...) to Cambodia.
• The late manifest will be subject to customs fine and return on board.
• Full contact details of consignee and notify party including phone and email address are mandatory.
• Measurement (CBM) is mandatory
• For payment status notification for locations elsewhere (that is not POL & POD), please send email to kh772-mscpnhelsewhere@msc.com.

Local Destination Standard Charges:

DESCRIPTION	Curr.	RATE	UNIT	SCOPE
Destination THC	USD	150/220/235	Dry 20’/40’/45’	Import
Destination THC	USD	190/270	Reefer 20’/40’	Import
Destination THC	USD	160/250/250	Spec. 20’/40’/45’	Import
Delivery Order Fee	USD	62	Per BL	Import

 

Optional Charges:

DESCRIPTION	Curr.	RATE	UNIT	SCOPE
Container Management Fee	USD	15 / 25 / 25	Per 20'/40'/45'	Import
Bill of Lading Amendment Fee (All AMEND)	USD	62	Per BL	Import
Late SI / HBL Submission Fee	USD	62	Per B/L	Import
Telex Released Fee	USD	60	Per BL	Import
Invoice Payer Changed Fee	USD	50	Per BL	Import
Container Rental Waiver Request fee	USD	25	Per BL	Import

 

Weight Limitation:

• Sihanoukville / Phnom Penh terminal: cargoes + tare weight must not exceed 25 tons/20' & 30 tons/40'.

 

Forbidden Goods:

• Gambling equipment or machine
• Vehicle/car with right-hand drive
• Bibles
• Used computer and parts
• Used shoes, used tires
• Tobacco products containing Goa/Gutka
• Dangerous cargo
• Meat & Bone Meal, Personal Effect / Household cargo and Second-Hand is recommended to discharge at Sihanoukville port due to transitment customs law in Vietnam
• Plastic Material / Plastic Cap / Plastic Bottles / Bottle Cap
• PET / PET Flake
• Electric Cable 

 

Special Customs Regulations:

Cambodia Customs (GDCE) has released new instruction for imports shipment entering to Cambodia port effective from 1st March 2024 on ASYHUB.
This declaration of 'Manifest & B/L' submission needs to be reported not later than 24 hours before vessels departure from last foreign port for the pre-arrival processing by Cambodian Customs.

MSC will submit the MBL & cargo declaration.

NVOCCs & Freight Forwarders, who are consignees of the shipments and issue own HBL, will report HBL information to ASYHUB.

ASYHUB system 

What is detention? 

Detention is the charge applicable on the actual loading date of the container, after the free time expires, for the use of the carrier’s empty container inside/outside the deports or terminals. This charge can also apply while the container is undergoing Cambodia inspections or while the cargo inside the container is being reworked for safety reasons or delayed of vessel departures.    

In case of a detention dispute or inquiry, email khm-info@msc.com. 

What is demurrage? 

Demurrage is the charge applicable from vessel discharge to gate in, after the free time expires, inside and outside the terminals for the use of the land.  

In case of a demurrage dispute or inquiry, email khm-info@msc.com.

What are Storage Charges?

A storage charge is applicable, after the free time expires, for containers left inside the container yard.

Guidelines for submitting VGM instructions 

MSC prefers to receive a Shipper-Verified Gross Mass (VGM) before cargo is delivered. This helps to avoid any unexpected weighing charges being levied against the cargo at the Cambodia Port of Loading and transit ports, which will be billed to the Shipper of Record. 

The ultimate deadline for VGM submission will be 10:00am local time on the day of the CY cut-off.